Policies / FAQ

Our primary policy is that we want you to be happy with your new pottery. We guarantee each piece of pottery we make, no questions asked.

Please note most items are handmade to order, which may take 3 - 6 weeks to complete. Please call (828) 381-6638 or e-mail to jrpage@gmail.com for availability.


Privacy Policy:


        We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. We will not give, sell, rent, or loan any personally identifiable information to any third party.This website takes every precaution to protect our users information.

        When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. If you have any questions about the security at our web site, please send an e-mail to jrpage@gmail.com.


         Payment and Shipping:


         We accept many forms of payment including most major Credit Cards, and Paypal. Please contact us about Personal Checks. You can also order Over the Phone, call (828) 381-6638.


Once the payment is received orders will be shipped via USPS Priority, which arrives in 2-3 days if you live on the main land U.S. In stock orders will be shipped out 1-3 days after payment has gone through.

Items not in stock may take 3-6 weeks to complete. Call or e-mail for availability of in stock items (828) 381-6638 or jrpage@gmail.com

        International Buyers Contact us for shipping quote for your area.


         Returns and Exchanges:


        We want you to be happy with your new pottery! We have a no questions asked retun policy. If you decide to return an item within the week you received it, you will get reimbursed in full as soon as it arrives back at the shop. You can also exchange the item for another and be credited or charged the difference,(depending on the price difference).

     If you have any questions, please call (828) 381-6638 or e-mail to jrpage@gmail.com.



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